Policies
These policies define how Jah Dynasty Tech manages projects, monthly services, communication, revisions, content, timelines, and client responsibilities.
01
All new clients begin with a 3-month initial service agreement. This gives both parties time to evaluate fit, review workload, refine service requirements, and establish a clear working process. After the initial term, clients may be offered 6-month or 12-month agreements at Jah Dynasty Tech's discretion.
02
Each project or package includes specific deliverables outlined in the approved quote, proposal, or service agreement. Requests outside the agreed scope may require additional fees, a separate quote, or a written contract amendment.
03
Website maintenance is intended to support existing websites through updates, backups, performance monitoring, and minor content changes. Maintenance does not include website redesigns, new pages, new functionality, or major content creation unless stated in the agreement.
04
Clients are responsible for providing required logos, photos, written content, promotions, business information, brand assets, and timely approvals unless otherwise stated. Delays in receiving materials or feedback may affect project timelines and do not automatically pause billing.
05
One social media post is defined as one static graphic or one carousel containing up to three slides. Larger carousels, reels, video content, campaign packages, or advanced creative concepts may be treated as additional work.
06
Standard social media packages include one revision round per post. Website packages include the number of revision rounds listed in the approved proposal. Additional revisions may require additional fees and may affect delivery timelines.
07
Unless included in the selected package, content writing, copywriting, photography, videography, advanced image manipulation, AI-generated artwork, custom illustrations, and marketing campaign development are quoted separately.
08
Basic cropping, resizing, and minor color corrections may be included when appropriate. Advanced edits such as person removal, background replacement, image restoration, or composite creation may incur additional fees.
09
Project work may require a deposit before work begins. Monthly services are due according to the payment schedule stated in the agreement. Jah Dynasty Tech may pause services for overdue accounts until payment is received.
10
Upon full payment, clients retain ownership of final approved deliverables. Jah Dynasty Tech retains the right to display completed work in its portfolio and marketing materials unless otherwise agreed in writing.
11
Recurring services require 30 days written notice for cancellation unless otherwise specified in a signed agreement. Fixed project deposits may be non-refundable once work has begun.
12
Pricing shown on the website represents starting pricing. Final pricing is determined by project scope, complexity, workload, revisions, content requirements, timeline, communication needs, and overall business objectives.
Social Media Timeline
Content Due
Clients should submit promotions, announcements, events, photos, and required information for the upcoming month by the 20th of the current month.
Draft Delivery
Initial drafts are typically delivered after Jah Dynasty Tech receives all required content and information.
Revision Turnaround
Revision timelines depend on workload, complexity, and how clearly feedback is provided.
Final Delivery
Approved monthly content is typically finalized before the start of the upcoming month when feedback is provided on time.
Communication
Monday–Friday, 9:00 AM – 5:00 PM EST. Messages may be sent at any time, but responses outside business hours are not guaranteed.
Most inquiries receive a response within one business day. Clients are encouraged to review and respond to drafts within 5 business days.
Same-day turnaround, weekend work, holiday work, or after-hours support may be subject to rush fees.
Business hours are established to protect project quality, client timelines, and consistent service delivery.
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